Email Polling (POP3/IMAP)

Incidents can be raised by end-users using an intuitive helpdesk interface, or directly by e-mail. The default incident submission form is clear, simple and supports many custom fields.

Email polling is fetching of emails into the help desk from a mail box associated with a queue. The email poller will route the fetched emails to the associated queues.

Supported Polling Methods
POP3
POP3S (Secure SSL)
IMAP
IMAPS (Secure SSL

UNLIMITED Admins \ Staff \ Users

Unlike some other helpdesk software we do not and never will limit the number of Admins, Staff, or Users that can access and use OP SmartDesk

UNLIMITED Queues

Unlike some other helpdesk software we do not and never will limit the number of queues that can be used within OP SmartDesk

Resource Management

2 Week Timetables
Support for single or 2 week timatables for schools or a simple business hours calendar.

Support Rooms and Resources
Manage rooms or resources which can be booked out by staff and restrict how far in advance they can be booked.

Import Timetables from SIMS
If you are a SIMS school then you can simply import all your timetabled lessons, making setup easy and simple.

Notifications sent via email
Managed by the administrator, details of bookings can be emailed to the user who created the booking and/or the user who is assigned to the room. Emails can also be sent to the user and/or room owner when bookings are deleted.

Active Directory Management

Our AD Manager allows you to do the following:
Create new domain users
Create new security groups
Add user to security groups
Remove users from security groups
Reset user passwords, with force password change at next logon
Enable/disable user accounts.

Knowledge Base

Think of it as a Virtual Support Agent, helping your customer to understand what they need and raise a support request.

A single click and they’re taken to the New incident submission form, where a support incident can be submitted. Subsequently, your customers can login to the helpdesk and view all ticket’s that they’ve raised and any responses from your support agents.

Extend the help desk significantly by integrating it with your Knowledge Base. Provide your customers with a direct link to the Knowledge Base articles, or let them search for articles that they need assistance on. It’s a great way to give your customers the opportunity to get an answer to their query, before they decide to submit a new incident.

Asset Management

OP SmartDesk asset management helps you manage and track all the assets in your organisation. It includes integrated IT Asset inventory Management, Purchase order tracking, Contact Management along with Help desk. The Asset management also comes with Software license management, IT asset tracking, inventory reports etc.

The ability to link assets to incidents and view a complete incident history for an asset is unique to OP SmartDesk.

Tired of cluttered spreadsheets and wondering where your assets are? OP SmartDesk is the solution that makes it easy to centralise and manage your assets online.

From its simple web-based interface to its intuitive workflow, OP SmartDesk will help you drive down costs while maintaining an accurate record of your assets.

Network Manager

Intuative Command Line Tools via The Web
Allow access to key tools that allow support staff to track, test and fix network issues without leaving thier desk.

Printer Management
Printer consumable stock control and remote printer management (status, stock levels, remote restart) adds ease to common tasks.

Monitor ANY Network Connected Item
If it connected and you can see it you can monitor it. PING, TraceRoute, HTTP/S, FTP, DNS, LDAP, DHCP, TFTP, RADIUS, NTP, SMTP, POP3, IMAP, Windows Services and much much more.

Environment Management

New in v2.3, sees the introduction of environment monitoring allowing server admins to monitor temperature, humidity, air flow and light in any location.

Simply adding a few network ready sensors and a quick setup of OP SmartDesk will see data start to be recorded which can be viewed in real-time or historically for up to 12 months through graphs.

Alarm thresholds (hi/low) can be set with notifications being sent out via email (default), SMS message to mobile devices (optional), or both.

Live User Chat

Your users can start using Live Chat the instant they login to your helpdesk. The Who's Online list will automatically display other online users and a single click enables them to start chatting with them in real-time.

Live Chat will automatically show scroll buttons if you have more chat conversations than that can be accomodated by the browser window. So your users can chat with one, five or even twenty users simultaneously

User online/offline: Live Chat will notify your users when other online users are online and available to chat.

New messages: Live Chat's multiple notification options ensure that your users never miss a new message. Live Chat will blink the chat window when a new messages, flicker the website title as well as provide audio notification whenever a new message arrives. Your users can always disable sound notification from the options menu.

Support & Upgrades

During the time of your license subscription you will have access to all upgrades and full online and email support at no extra cost.

Remote Installations

Included in the cost of the software is our remote installation service.

Let us get OP SmartDesk installed and setup on your server in as little as 10 minutes.

Although we have in depth documentation for OP SmartDesk some people just prefer to let suppliers install thier software and in most cases this is chargeable, however, this is a service offered to all for FREE and all you need to do is request an installation via our online helpdesk and we will call you to arrange a mutual time.