What is OP SmartDesk ?

OP SmartDesk integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL & FITS best practices and troubleshoot IT service requests faster. OP SmartDesk is a highly customizable, easy-to-implement help desk software. More than 600 IT managers in education and business use OP SmartDesk to manage their IT help desk and assets.

Key Features

Helpdesk

Intuitive User Interface
Simple yet feature rich interface greatly reduces the learning curve for your help desk staff and allows them to immediately focus on efficiently managing & responding to incoming requests.

Definitive SLA Management
Create SLA workflows for individual categories and ensure that incoming requests are responded to within SLA timelines. With the presence of automated notifications, you're always updated of unanswered requests that threaten to breach an SLA rule.

End user web interface
A self service ticket management interface for your end users allows them to submit requests over the web. Customisable submission forms ensures you're able to collect specific information and guide the end user as they submit a support request.

End users can subsequently use the interface to view requests they've submitted in the past as well as responses from the help desk.

Manage requests sent via email
With OP SmartDesk's email management, support requests sent into corporate mail boxes, such as support@yourcompany.com can be converted into uniquely identifiable tickets. Individual categories for each of your mail boxes allow for efficient filtering of incoming mails.

All mail box configurations are supported, including MS Exchange & Google Apps.

• Demo
• Features
• Screen Shots

Asset Management

Know Where Your Assets Are?
OP SmartDesk asset management helps you manage and track all the assets in your organisation. It includes integrated IT Asset inventory Management, Purchase order tracking, Contact Management along with Help desk. The Asset management also comes with Software license management, IT asset tracking, inventory reports etc.

See The Full Picture
The ability to link assets to incidents and view a complete incident history for an asset is unique to OP SmartDesk.

Bin That Spreadsheet
Tired of cluttered spreadsheets and wondering where your assets are? OP SmartDesk is the solution that makes it easy to centralise and manage your assets online.

From its simple web-based interface to its intuitive workflow, OP SmartDesk will help you drive down costs while maintaining an accurate record of your assets.

• Demo
• Features
• Screen Shots

Network Management

Intuative Command Line Tools via The Web
Allow access to key tools that allow support staff to track, test and fix network issues without leaving thier desk.

Printer Management
Printer consumable stock control and remote printer management (status, stock levels, remote restart) adds ease to common tasks.

Monitor ANY Network Connected Item
If it connected and you can see it you can monitor it. PING, TraceRoute, HTTP/S, FTP, DNS, LDAP, DHCP, TFTP, RADIUS, NTP, SMTP, POP3, IMAP, Windows Services and much much more.

Environment Monitoring - New in v2.2
Monitor temperature, humidity, pressure, air flow and light via network connected hardware sensors. Simply Plug 'n' Play

• Demo
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Resource Management

2 Week Timetables
Support for single or 2 week timatables for schools or a simple business hours calendar.

Support Rooms and Resources
Manage rooms or resources which can be booked out by staff and restrict how far in advance they can be booked.

Import Timetables from SIMS
If you are a SIMS school then you can simply import all your timetabled lessons, making setup easy and simple.

Notifications sent via email
Managed by the administrator, details of bookings can be emailed to the user who created the booking and/or the user who is assigned to the room. Emails can also be sent to the user and/or room owner when bookings are deleted.

• Demo
• Features
• Screen Shots

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